Dear cherished décor lover,

At Décor Dreams Shop, we want your magical purchases to arrive safely and bring you endless joy. Should any item not meet your enchanted expectations, our fairy-led returns process is here to help.

Shipping Information

Order Processing

Our workshop fairies need 1-2 business days to carefully prepare your order before it begins its journey to you.

Shipping Options

We offer two magical delivery methods:

  • Standard Shipping (£12.95) – Via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping – Via EMS for orders over £50, arriving within 15-25 business days after dispatch

Please note we currently cannot ship to some remote areas and parts of Asia. Our fairy couriers will notify you if your address falls in these regions.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Our 15-Day Enchantment Guarantee

We gladly accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unused, in original packaging, and with all tags attached
  • Proof of purchase is required (order number or receipt)
  • Some delicate items cannot be returned (see below)

Magical Items That Must Stay in Our Realm

To protect our otherworldly creatures and ensure hygiene, these items cannot be returned:

  • Candle holders and oil burners (due to fire safety regulations)
  • Artificial plants (once removed from packaging cannot be resold)
  • Personalized or custom-made décor pieces

The Fairy Dust Returns Process

1. Contact Our Fairy Helpers

Email [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

2. Await Our Response

Our customer care fairies will send return instructions within 2 business days.

3. Package Your Items Securely

Use original packaging with protective wrapping for fragile items.

4. Ship Your Return

Send to:

Décor Dreams Shop Returns
63 George St
Aberdeen, GB AB4A 4WB

5. Receive Your Refund/Exchange

Once we receive and inspect your return:

  • Credit/Debit Card/PayPal: 5-10 business days for processing (depending on your bank)
  • Original Shipping Costs: Non-refundable unless item was faulty
  • Exchange Items: Shipped within 3 business days of approval

Damaged or Incorrect Items?

If your magical parcel arrived with broken wings or the wrong fairy, contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll swiftly send replacements at no extra cost.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Email Body:
Dear Décor Dreams Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item name: [Item Name]
Reason: [Reason for return]
I prefer: [Refund to original payment method / Exchange for [Item Name]]

Please advise next steps.

Kind regards,
[Your Full Name]
[Your Email Address]

With wand in hand and fairy dust at the ready, we’re committed to making your shipping and returns experience as smooth as a moonbeam through your favorite candle holder.

Yours magically,
The Décor Dreams Team