Privacy Policy

Last Updated: [Insert Date]

1. The Information We Collect

To make your shopping experience truly enchanting, we may collect:

• Order Details: Your name, billing/delivery addresses, email, and phone number to fulfill your magical purchases
• Payment Information: Card details processed securely through our PCI-compliant system (we never store full card numbers)
• Account Information: If you create an account with us, your login details and preferences
• Browsing Data: Information about how you explore our collection of angels, fairies, and home décor through cookies
• Communications: Any messages you send to our customer care fairies

2. How We Use Your Information

We use your data with the same precision we apply to arranging our decorative displays:

• To process orders for our handpicked décor items and arrange secure delivery
• To provide customer support worthy of our Aberdeen-based fairy godmothers
• To improve our website and product offerings based on how customers like you interact with us
• To send you occasional updates about new magical arrivals (only if you’ve opted in)
• To prevent fraud and keep your transactions as secure as our SSL-encrypted checkout

3. Sharing Your Information

We treat your data more carefully than our most fragile candle holders:

• Service Providers: We work with trusted partners (payment processors, delivery companies) who help us fulfill orders
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We never sell your personal information to third-party marketers.

4. Data Storage & Security

Your information is wrapped in layers of protection:

• All data is stored on secure servers with industry-standard encryption
• We maintain PCI-DSS compliance for all payment processing
• Regular security reviews ensure our systems stay protected
• We retain personal data only as long as necessary for the purposes collected

5. Your Rights & Choices

You have the right to:

• Access, correct, or request deletion of your personal information
• Opt-out of marketing communications at any time
• Request restriction of processing in certain circumstances
• Withdraw consent where previously given
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact our customer care fairies at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies – small magical markers that help:

• Remember your preferences and shopping cart
• Understand how customers navigate our collection
• Improve your browsing experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

7. International Transfers

As we ship worldwide (excluding some Asian and remote regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy occasionally. Significant changes will be announced on our website, and the “Last Updated” date will reflect the latest version.