FAQ

We curate enchanting collections including:

• Whimsical animal figurines and angel/fairy statues
• Handcrafted candle holders and oil burners
• Statement wall art including canvases and prints
• Practical decorative pieces like bookends and bottle openers
• Cosy home accents including cushions and bedside lamps

Each piece is selected for its ability to add magic and personality to your spaces.

While our garden statues and some artificial plants are designed for outdoor use, most items (like canvases and candle holders) are intended for indoor decoration. Product descriptions specify outdoor suitability – when in doubt, our customer care team can advise.

We recommend:

• Dusting delicate pieces like angels and fairies with a soft brush
• Wiping resin animal figurines with a slightly damp cloth
• Avoiding direct sunlight for canvases to prevent fading
• Using LED candles in candle holders for safest use

Specific care instructions accompany each delivery.

We happily accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed through encrypted systems.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our systems. For added security, PayPal transactions are processed on their secure platform.

Common reasons include:

• Insufficient funds
• International transaction restrictions on your card
• Incorrect CVV or expiration date entered
• Your bank’s fraud prevention measures

We recommend contacting your bank first, then trying an alternative payment method if needed.

After 1-2 business days for careful packing:

• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
• Free Shipping (orders over £50): 15-25 business days via EMS

Delays may occur during peak seasons or due to customs processing.

We ship globally except to some remote areas and parts of Asia. If you’re unsure about your location, please email [email protected] before ordering and we’ll happily check for you.

Each piece is wrapped as if for our own home, using:

• Bubble wrap for delicate figurines
• Custom foam inserts for candle holders
• Reinforced corners for canvases
• “Fragile” marked outer packaging

Our Aberdeen team personally checks each package before dispatch.

We offer a 15-day return window from delivery date for unused items in original packaging. Please contact us at [email protected] to initiate your return. Return shipping costs are the customer’s responsibility unless the item arrived damaged.

We’re so sorry if this happens! Please:

1. Take photos of the damaged item and packaging
2. Email these to [email protected] within 48 hours
3. We’ll arrange a replacement or refund immediately

No need to return damaged items – we may ask you to recycle them locally.

Certainly! Simply return the original item following our standard return process, then place a new order for your preferred piece. This ensures you get your new décor treasure as quickly as possible.

Tracking numbers are emailed once your order dispatches:

• DHL/FedEx orders: Use their websites with your tracking number
• EMS orders: Track via your local postal service

If you’re having trouble tracking, we’re happy to help – just email us.

We process orders quickly to get your décor to you promptly. If you need to make changes, email [email protected] immediately with your order number – we’ll do our best if we haven’t yet packed your items.

Our Aberdeen-based team is available via:

• Email: [email protected] (fastest response)
• Post: 63 George St, Aberdeen, AB4A 4WB, UK

We aim to respond to emails within 24 hours on weekdays.